At a time when low census and shifting payer mixes are making it harder than ever for some providers to focus on quality, Mountain Valley of Cascadia has kept beds full, retained staff and poured resources into promoting resident care. The Idaho skilled nursing facility recently was named a Gold winner in the American Health Care Association QualIty Award program — for the second time.
On this episode, Mountain Valley CEO Emilee Kulin and McKnight’s Long-Term Care News Senior Editor Kimberly Marselas explore what it takes to be a Quality Award winner, and why integrating improvement efforts into everyday culture must be about more than the recognition. From a senior leader rounding program to infection control management and pursuing technology grants, Kulin shares strategies that helped Mountain Valley maintain its performance goals during the pandemic and beyond.
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